Use an existing ring that fits on the ring finger
I am interested in creating an engagement ring. Where do I begin?
You can start by exploring our collection of Signature Engagement rings designs. To discuss your options or enquire about pricing, a customer consultant can assist further. Please get in touch via the 'Enquire Now' form located in each signature design. Alternatively, you can contact us here.
If would like to visit us at our Sunshine Coast showroom to talk further with a consultant, you can book an appointment here.
To learn more about Our Process, see here.
Do I need an appointment before I design a ring?
We work closely with our clients all over Australia and the world through email, phone and virtual appointments. We provide whatever we can to collaborate together to co-create a special piece for you.
What is your warranty on Fine Jewellery?
All LOUISE JEAN Fine Jewellery collection pieces come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to this LOUISE JEAN offers a voluntary manufacturer’s warranty.Â
In order to register your LOUISE JEAN voluntary warranty, you may be required to provide personal information about yourself (such as identification or contact details), including address, email or contact number. LOUISE JEAN guarantees that your personal information will never be disclosed or used for any other purpose unless authorised, including email marketing.
In accordance with the terms of this warranty, LOUISE JEAN offers a warranty against manufacturing defects in our products for a period of six months from the date of purchase.Â
This warranty covers all manufacturing faults, and does not cover damages, wear and tear, oxidisation and broken chains.Â
Lost, damaged, or chipped diamonds, stones or pearls are not covered under our warranty.
Based on an assessment by our jewellers, where a manufacturing defect is identified during this period, LOUISE JEAN will offer a repair (where possible) or replacement. If a direct replacement is not available, a replacement item of equivalent value will be offered.
LOUISE JEAN reserves the right to request proof of purchase for all warranty claims.
To initiate a warranty claim, please contact us via our website.
How do I find my ring size?
Please see our Ring Size Guide for detailed information and recommended steps to find your size. Alternatively, you can order a complimentary Ring Sizer here.
What if the ring doesn’t fit?
We understand you may not get in right the first time. We offer one complimentary resize for all engagement rings for 6 months from the date the ring is received. After this first resize, any additional resizing that is required will be at a cost subject to the metal and design.
Please note there are certain limitations to resizing a ring if a significantly larger or smaller size is required. This is to ensure the integrity and quality of the band. In some cases, there will be small costs to remanufacture a ring that is beyond the resizing limit.
We always do our best to provide assistance and advice in obtaining your partner's size. Please get in touch to talk to our customer consultant for more information.
Wedding Bands do not come with a complimentary resize.