Care Guide
LOUISE JEAN pieces are individually handcrafted in Australia with the utmost care from start to finish. Please see our recommendations below to ensure the longevity of your precious piece.
DO’S & DONT'S
We believe jewellery should be loved and worn every day; however, it is important to understand that your piece is delicate in nature and crafted with precious metals and gems that are not indestructible and can be damaged with improper care.
Please read our do's and dont's to ensure the to ensure the longevity and visual appearance of your special piece.
RING CARE
It is important to first ensure your ring is a perfect fit. If the ring is too loose, it is likely to move and possibly be knocked as a result.
Over the lifetime of a ring, it is inevitable that it will scratch however we recommend being mindful of all contact to your jewellery as delicate pieces can be caught on clothing or scratched and bent when lifting heavy objects.
Pavé settings are more likely to catch on certain materials so extra precaution should be taken to ensure the setting retains its integrity.
DIAMONDS
Whilst diamonds are the hardest natural material on Earth and can resist scratching (except to other diamonds), they are not indestructible. When your jewellery isn’t being worn, we recommend storing your pieces individually in their original packaging in a cool, dry place to avoid contact with other diamond pieces.
MIXING METALS
The hardness of a metal is determined by the metal type and karat (9K, 14K, 18K & Platinum). For this reason, it is highly advised metals of the same karat are worn with each other to ensure the longevity and appearance of your pieces.
CLEANING AND SERVICING
We offer complimentary lifetime servicing. As part of this service, your ring will be given a thorough inspection, clean, polish, and tightening of stones (if required). It is recommended you have your ring services every 12 months.
If your ring is crafted in white gold, it will require re-plating in Rhodium. This can be added to your service for an additional charge. Re-plating is not covered in our warranty.
You can also clean your jewellery at home by wiping it with a lint-free cloth or with warm water, mild soap, and a gentle brush.
WARRANTY
Quality and integrity are of the upmost importance to LOUISE JEAN. All LOUISE JEAN engagement rings and wedding bands come with a Limited Lifetime Warranty from the date of completion.
Our Limited Lifetime Warranty covers the piece under normal wear. If a manufacturing issue is found, LOUISE JEAN will repair the damage without charge and cover the relevant shipping charges. If the ring is noticeably bent, damaged, or shows sign of improper care upon inspection, we will repair the ring at a cost.
Lost, damaged, or chipped diamonds and stones are not covered under our warranty.
For the very unlikely event of your focal stone falling out or becoming damaged, personal insurance is highly advised.
All LOUISE JEAN Fine Jewellery collection pieces come with a six-month warranty from the date of completion. This warranty covers all manufacturing faults, and does not cover damages, wear and tear, oxidisation and broken chains. Lost, damaged, or chipped diamonds and stones are not covered under our this warranty.
If you require assistance related to damage, please contact our Customer Service team here with a photograph and description of the damage. We will advise the recommended steps and requirements for a repair. We will always assist with any repair that is required.
Please note, our warranty is void if you take your piece to another jeweller for resizing or repair work. We do not take responsibility for work carried out by other jewellers.
We always recommend the purchase of an independent insurance for your LOUISE JEAN ring. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft. More information on insurance can be found here.
