Louise Jean is dedicated to providing our clientele with exceptional customer service. In the rare event that an issue may arise, we will do everything in our power to resolve such in a timely and professional manner.
Please read these terms and conditions and understand our terms of service. By ticking this box, you agree to the terms and conditions herein.
Please note we cannot adjust by only a 1/4 of a size (US) or 1/2 size (AU).  


Louise Jean Bespoke Engagement, Signature Engagement, Moissanite Engagement and Wedding Ring designs are made to order. The customer accepts the relevant production timeframe estimates for their piece.
Please note that turnaround times are an approximate guide and are subject to change or delay.


ll Louise Jean Jewellery pieces undergo thorough quality control checks to ensure we remain consistent with our mission to produce timeless jewellery pieces. We work closely with our design team and jewellers to ensure our high-quality standards are consistent throughout the manufacturing process.


By agreeing to these terms & conditions, the customer confirms the details outlined for their piece are true and correct.
Any alterations or additions to the original proposal will incur additional charges. Final payments for Bespoke and Signature Engagement Rings are subject to customer satisfaction of the final piece. Louise Jean Jewellery will provide high-quality photo and/or video footage for acceptance by the clientele before issuing a request for final payments to be made. 


Deposit payment is required to secure the diamonds and/or gemstones included in Bespoke Engagement and Signature Engagement orders. It is expressly agreed between parties that bespoke jewellery pieces will remain the property of Louise Jean Jewellery until payment is received in full.


If payments are not made in accordance with the terms stated above, it is agreed upon between parties that Louise Jean Jewellery will not be held accountable for delays in clientele deadlines as a result.
If Louise Jean Jewellery does not receive any form of reasonable correspondence from clientele within 30 days upon completion, the piece in question will remain the property of Louise Jean. Failure to provide adequate correspondence after the completion of the piece in question will thus result in forfeiture. Louise Jean Jewellery will not be held responsible for forfeiture based on the above conditions.
Louise Jean Jewellery will ensure adequate correspondence between parties to finalise obligations outlined herein.


It is hereby agreed upon between parties that refunds for cancellations are not offered due to the nature of the product. Louise Jean Jewellery is not able to recoup losses incurred by purchasing on behalf of clientele.


It is hereby agreed upon between parties that Louise Jean Jewellery will not be held responsible for goods in transit or damages to goods in trust.
All goods are shipped by premium, traceable delivery services. Louise Jean cannot guarantee items in transit or be held responsible for issues that may arise while goods are in transit after they have left our facilities and are out of our care. In the rare event that goods in transit arrive damaged or lost, Louise Jean will endeavour to resolve any issues that arise.
All goods in trust and stones supplied to Louise Jean Jewellery will be handled with the utmost care by our expert jewellers.


It is agreed upon between parties that Louise Jean Jewellery shall not be held responsible for deadlines stated by the client. Goods in transit, alterations, material sourcing, client approvals for CAD designs, metal casting and stone setting are all subject to delays in production timeframes.
Louise Jean will not be held responsible for delays in production timeframes for reasons that are out of our control. We recommend allowing ample time for the production of bespoke jewellery pieces when placing orders in preparation for special events.


Louise Jean Jewellery utilise high-quality precious metals from our trusted Australian metal supplier. Regular servicing and cleaning is recommended to maintain the overall appearance of jewellery pieces. It is hereby agreed upon between parties that Louise Jean jewellery will not be held responsible for the deterioration in appearance or damages.


Louise Jean Jewellery stress the importance of confirming the correct size prior to undergoing our manufacturing process. However, we understand that this can be difficult due to the nature of the product itself, so therefore Louise Jean Jewellery do offer complimentary resizes for all of our Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement and Moissanite Engagement rings. Our complimentary resizing offer is valid within 6 months from the date that the ring was dispatched from our studio.
Complimentary resizes are subject to the ring being within our resizing parameters, if the ring is outside of these parameters it may be necessary to re-manufacture the piece in order to maintain the structural integrity of the piece. Resizing parameters can differentiate subject to the setting style and initial size of the ring. Louise Jean Jewellery will not resize one of our rings if we feel as if it will compromise the structural integrity of the ring itself.
For all engagement rings dispatched within 6-months that require re-manufacture, a discounted re-manufacture rate will apply. After the initial 6-months has come to pass from the date of dispatch, our standard repairs and resizing fee structure will be in effect.
The costs related to undergo repairs, resizes and re-manufactures differentiate subject to the metal type and setting style. Resized pieces that require rhodium plating will be charged at cost.


Louise Jean Jewellery extends a limited lifetime warranty for all Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement, Moissanite Engagement and Wedding Ring designs. This limited lifetime warranty is extended to clientele for the purpose of eliminating production faults in the rare occurrence that they are not picked up in our quality control procedures.
Our limited lifetime warranty is considered void if the original purchaser contracts a third-party jeweller to undertake alterations, or if signs of damage caused by extreme misuse are visible.
Jewellery repairs that are not covered by our limited lifetime warranty will incur a charge based on relative repairs undertaken to the piece to its original condition.