Terms & Conditions
PERFORMANCE OF SERVICES:
Please read these terms and conditions and understand our terms of service. By ticking this box, you agree to the terms and conditions here in.
PRODUCTION TIMEFRAMES:
Please note that turnaround times are an approximate guide and are subject to change or delay.
QUALITY & PERFORMANCE OF PRODUCTS:
PRICE POLICY & TERMS OF SALE:
Any alterations or additions to the original proposal will incur additional charges. Final payments for Bespoke and Signature Engagement Rings are subject to customer satisfaction of the final piece. Louise Jean Jewellery will provide high-quality photo and/or video footage for acceptance by the clientele before issuing a request for final payments to be made.
RETURNS AND EXCHANGES
Ready To Wear
Unless otherwise stated, unworn ready-to-wear pieces may be exchanged within 14 days of receiving the item(s) for a store credit, less a $150 restocking fee. If returned within 14-28 days, the restocking fee will increase to $300. We do not accept exchanges outside of these specified timeframes. A store credit will be issued to the email address provided and can be used towards a LOUISE JEAN purchase of equal or more value. Customers will be responsible for any return shipping fees. We recommend shipping return orders via a trusted and trackable service as LOUISE JEAN is not responsible for any lost, damaged, or stolen parcels. This exchange policy does not apply to rings that have been resized. Items must be returned in their original condition, unworn, and with the original packaging. We reserve the right to reject an exchange if we believe that it is not in new condition.
PAYMENTS TERMS:
DELAYED PAYMENTS:
If Louise Jean Jewellery does not receive any form of reasonable correspondence from clientele within 30 days upon completion, the piece in question will remain the property of Louise Jean. Failure to provide adequate correspondence after the completion of the piece in question will thus result in forfeiture. Louise Jean Jewellery will not be held responsible for forfeiture based on the above conditions.
Louise Jean Jewellery will ensure adequate correspondence between parties to finalise obligations outlined herein.
CANCELLATION & REFUNDS:
LIMITATION OF LIABILITY:
All goods are shipped by premium, traceable delivery services. Louise Jean cannot guarantee items in transit or be held responsible for issues that may arise while goods are in transit after they have left our facilities and are out of our care. In the rare event that goods in transit arrive damaged or lost, Louise Jean will endeavour to resolve any issues that arise.
All goods in trust and stones supplied to Louise Jean Jewellery will be handled with the utmost care by our expert jewellers.
DELAYS:
Louise Jean will not be held responsible for delays in production timeframes for reasons that are out of our control. We recommend allowing ample time for the production of bespoke jewellery pieces when placing orders in preparation for special events.
MATERIALS & CARE:
RESIZING AND REMANUFACTURING:
Complimentary resizes are subject to the ring being within our resizing parameters, if the ring is outside of these parameters it may be necessary to re-manufacture the piece in order to maintain the structural integrity of the piece. Resizing parameters can differentiate subject to the setting style and initial size of the ring. Louise Jean Jewellery will not resize one of our rings if we feel as if it will compromise the structural integrity of the ring itself.
For all engagement rings dispatched within 6-months that require re-manufacture, a discounted re-manufacture rate will apply. After the initial 6-months has come to pass from the date of dispatch, our standard repairs and resizing fee structure will be in effect.
The costs related to undergo repairs, resizes and re-manufactures differentiate subject to the metal type and setting style. Resized pieces that require rhodium plating will be charged at cost.
WARRANTY AND REPAIRS:
Our limited lifetime warranty is considered void if the original purchaser contracts a third-party jeweller to undertake alterations, or if signs of damage caused by extreme misuse are visible.
Jewellery repairs that are not covered by our limited lifetime warranty will incur a charge based on relative repairs undertaken to the piece to its original condition.
PETITE CLEO GIVEAWAY
Louise Jean Petite Cleo giveaway is active from the 3rd of May to 5 PM 24th of May. Giveaway is only applicable to 1 x Petite Cleo Ring and is not refundable against any previous purchase or redeemable for cash. Prizewinner can select metal and ring size preference, diamond preference is limited to cultured diamonds only. Selected prize item will be made-to-order and production timeframes may extend up to 12 weeks post winner announcement.
Giveaway applicants must complete the following to be included in the competition:
- Follow @louisejeanjewellery on Instagram
- Subscribe to the official Louise Jean Jewellery newsletter via the competition form
- Comment on the official @louisejeanjewellery giveaway post.
Prizewinner will be selected at random and contacted via the official @louisejeanjewellery Instagram account and will receive a confirmation email to supplied email address. Applicant must be over 18 years old and live in Australia or New Zealand. The winner announcement will be made on the 25th of May 2022. Please note this giveaway is not affiliated, sponsored or endorsed by Instagram.
introducing
Heroines
Cleo, Hera, Venus