We are predominantly an online business, and very well equipped with excellent digital resources to work with clients who cannot visit us in person.
Our expert consultants can provide you with detailed imagery and videos, stone comparisons, and printable guides to narrow down your decisions. To select your stones, we use our Bespoke Ring builder and detailed Online Diamond Inventory, or 360-degree video presentations of diamond options.
For our Signature Service clients, we may utilise CAD technology to preview your design before it begins production.
Once your ring is in progress, we will update you regularly with emails as your ring progresses, and send you professional imagery of the finished product once complete.
No, our only showroom and team is located in Queensland, Australia.
For assistance with styling or stone size advice, our team can help you via email.
You can adjust the currency of our website in the bottom right hand corner of your page.
Please note that otherwise, all of our pricing and estimates are given in Australian Dollars (AUD).
The exchange rate is calculated at the time of your transaction via our website.
All international orders are exempt from paying any Australian taxes (GST).
You are likely to be liable for import fees or customs duties when your parcel arrives to your destination country. This is not something that we can advise on, as it varies for every country.
For advice or information we recommend you seek assistance from your relevant local authority.
This payment is required to release your parcel from customs.
Our team is happy to assist with any information or documentation required for this release, but communication with customs is your responsibility.
Your order is sent in a plain outer box with no visible branding or logo. For insurance and shipping reasons, our business name must be listed on the address label in the sender details.
All of our orders are sent via Priority Service with DHL International.
This service is tracked, insured during transit, and will require a signature upon delivery.
Shipping costs will be calculated at checkout, or included in the quote provided by your consultant.
Shipping timeframes vary greatly depending on your region.
For more information on timeframes contact our customer consultants here:
Your parcel is covered under our insurance during transit from Louise Jean up until the parcel is delivered.
You will receive a notification with the shipment tracking details as soon as your parcel has been dispatched from our studio.
We strongly recommend that you also have personal insurance organised prior to the delivery of your piece, as this will be necessary from the time it it signed for or delivered.
We offer one complimentary resize on our engagement rings within the first six months from the date that your order was originally dispatched.
For all other pieces or if you require a resize outside of this timeframe, we are happy to assist with resizing and will provide you with a quote for any fees.
Arranging to send your ring back to us is at your discretion, and all shipping fees are your responsibility. Louise Jean can assist with this process.
If you would prefer not to part with your ring or send it back to Australia, you may choose to have your ring resized by a highly trusted local jeweller. Do keep in mind that we can’t be responsible for the work of other jewellers, and this will void your warranty.
For more details about your Limited Lifetime Warranty, see here.
As a part of the warranty on our pieces we include a complimentary annual service & clean for your ring.
LOUISE JEAN will arrange the logistics of all shipments to be returned to us, including all shipping labels and communication with the shipping provider. The client will be required to organise a collection or drop-off of the parcel.
LOUISE JEAN will issue an invoice for the shipping costs to send your piece back to our showroom, for which the client is responsible.
LOUISE JEAN will organise the return shipment to your location, and this is a complimentary service.
Particularly for our international clients, we understand that there will be logistical implications and shipping costs involved, and you may be concerned about parting with your ring for an extended time. In this instance we recommend seeking out a jeweller that is local and trusted to undertake your mandatory annual service and clean.
LOUISE JEAN has a Service & Clean Guide that you can provide to your jeweller. We ask you to send a copy of your annual service records to us, which we will keep in the Service Log for your piece. This ensures your limited lifetime warranty remains valid.
Having your piece serviced and cleaned by another jeweller doesn’t affect your warranty (only instances where there are structural changes made to your ring will this void our warranty).
Accidents happen, and we are always happy to assist with any repairs or replacements. You will need to arrange to send your ring back to our expert jewellers in Australia - reach out to your customer consultant for assistance to organise this.
All shipping costs are your responsibility, but we will assist with any of the paperwork necessary to ensure you’re not required to pay customs fees as your parcel is a Return for Repair.
We recommend DHL Express for international parcels - while a little pricier, they are efficient and secure and provide excellent customer service.
For more information on Repairs & Returns, see here.
All LOUISE JEAN Fine Jewellery collection pieces come with a six-month warranty from the date of completion. This warranty covers all manufacturing faults, and does not cover damages, wear and tear, oxidisation and broken chains.
Lost, damaged, or chipped diamonds and stones are not covered under our this warranty.
We understand you may not get in right the first time. We offer one complimentary resize for all engagement rings for 6 months from the date the ring is received. After this first resize, any additional resizing that is required will be at a cost subject to the metal and design.
Please note there are certain limitations to resizing a ring if a significantly larger or smaller size is required. This is to ensure the integrity and quality of the band. In some cases, there will be small costs to remanufacture a ring that is beyond the resizing limit.
We always do our best to provide assistance and advice in obtaining your partner's size. Please get in touch to talk to our customer consultant for more information.
Wedding Bands do not come with a complimentary resize.
Yes, we ship worldwide! Please refer to our shipping information page here for estimated shipping times.
Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.
Once your order has been dispatched, you will receive an email confirmation outlining your order details and tracking information.
All Louise Jean pieces are made to order, with the exception of Ready-to-Wear and select Fine Jewellery collection designs. Please refer to our guide here for approximate production or processing timeframes applicable for collection specific pieces.
Transparency and sustainability are very important to LOUISE JEAN.
Our diamonds and gemstones are sourced through a select and trusted network of local and international stone partners, who guarantee their compliance with the United Nations resolutions and align with our focus on ethical sourcing and practices. All diamonds supplied by LOUISE JEAN include a formal grading certification (GIA/IGI/GSL/GCAL) for diamonds over 0.6ct.
We package all of our pieces in LOUISE JEAN personalised boxes with important care information and details about your item. We use plain outer boxes for delivery to avoid drawing attention to the package when shipping or receiving the piece.
We are passionate about sustainability and keeping our carbon footprint low, so in some cases, when more than one item is ordered, we will package multiple pieces in one shipping box. Our packaging is made from recycled origins where possible and is recyclable (excluding ring boxes and suede pouches).
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal