Shipping & Exchanges

This piece is ready to ship. Please allow 1 to 3 business days for our team to prepare and dispatch your order.

Unless otherwise stated, unworn Ready To Wear engagement rings may be exchanged within 14 days of receiving the item(s) for store credit, less a $150 restocking fee. If returned within 14 to 28 days, the restocking fee will increase to $300. Outside of these specified time frames, we will not accept exchanges.

Customers will be responsible for any shipping and redelivery fees. We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged, or stolen parcels.

This exchange policy does not apply to rings that have been resized. Items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer. We reserve the right to reject an exchange if we find that it is not in new condition.

All LOUISE JEAN pieces are insured while in transit up until signature upon receipt.