Sales and Customer Experience Manager

Role Commencing For Immediate Start

Position Purpose:

We are seeking an experienced and dynamic leader to drive the performance of our jewellery sales team and flagship store operations. 

In this role, you will inspire, motivate, and lead a team focused on delivering exceptional customer experiences, growing revenue, and fostering lasting client relationships. 

You will also play a key role in identifying new opportunities to elevate customer engagement and achieve business growth.


Hours: This position will be a full-time position - Monday to Friday, 8:00 am - 4:00 pm

Location: Our beautiful beachside showroom is located in the heart of Peregian Beach Village, on the Sunshine Coast.

Key Responsibilities

  • Lead and mentor our Jewellery Consultants and Flagship Manager, providing guidance and support to help them achieve (and exceed) sales targets.
  • Establish a high-performance culture focused on collaboration, innovation, and customer satisfaction.
  • Design and deliver targeted training programs to enhance team skills and drive performance.
  • Develop and implement KPIs for sales performance and customer service.
  • Analyse sales data to identify trends and opportunities for growth.
  • Drive initiatives to maximise lead conversion and close high-value sales across all channels, in-person and online.
  • Create and execute strategies to optimise the customer journey, from initial inquiry through to post-purchase care, balancing customer experience with sales results.
  • Build lasting relationships with clients
  • Develop and implement customer engagement programs and events to attract and retain a loyal clientele
  • Collaborate with the Flagship Manager to optimise in-store performance and ensure the sales experience aligns with our luxury brand values.
  • Explore and implement new customer engagement and acquisition opportunities.
  • Provide data-driven insights to support broader business strategies and enhance market positioning.

About You

We’re seeking a results-driven leader who combines strategic thinking with hands-on leadership. You’ll thrive in a fast-paced environment and be excited to shape a critical new role for our company.

While experience in luxury goods or fine jewellery is a plus, your focus on delivering exceptional sales performance and fostering a high-performance team culture is what sets you apart.

Skills and Qualifications

  • Proven experience in a sales-focused or account management role. Experience in luxury goods or fine jewellery is not essential, but highly regarded.
  • Strong leadership skills with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with a track record of achieving KPIs and driving revenue growth.
  • Creative problem-solving skills with a customer-first mentality.
  • Experience in sales generation and managing the achievement of sales results
  • Experience in organising events is a plus
  • Flexibility to work in various roles based on business needs

Join Our Team:

If you are ready to embark on an exciting journey with a luxury brand that values creativity, innovation, and teamwork, we would love to hear from you! 

To apply for this opportunity, please send your application including your resume and cover letter to:
resources@louisejean.com