Resizing and Returns Process
Often even after being sized at a jeweller or taking an educated guess, ring size isn't always perfect the first time.
Incorrect ring sizes are something we have considered, and as part of the service we provide, we offer one complimentary resize of your Louise Jean engagement ring, within the first six months of receiving your order.
In some cases, there are exclusions, but this is only to protect the integrity of the piece.
In some cases, there are exclusions, but this is only to protect the integrity of the piece.
We are always happy to assist with resizing other Louise Jean pieces or outside of this timeframe, for a small fee.
Accurate Size:
Ring sizing is measured down to a fraction of a millimetre, and is very specific.
It is essential to be certain of the size you require before proceeding with resizing - a guess is not sufficient.
We strongly recommend either visiting your trusted local jeweller or coming into our Peregian Beach showroom to have yourself accurately sized.
Our ring bands are generally more dainty than the majority of jewellery brands, so this may be worth mentioning to the person measuring your finger - the thickness of the tool used can affect the size you are given.
In the case that the size provided is not within the reasonable resize parameters a resize will not be possible. Resizing becomes impossible when the piece will either be proportionally or structurally impacted by the large adjustment in size. If a resize is deemed not possible the piece will need to be remade in the correct size. In this instance, a cost will apply that is determined on a case-by-case basis.
Arranging the return:
Once the correct size is established delivery to the Louise Jean studio needs to be arranged. Shipping is the responsibility of the client and that all associated cost are the responsibility of the client.
Please ensure you carefully address your parcel.
We recommended two methods that you can use to return your ring to us safely.
Please ensure you carefully address your parcel.
We recommended two methods that you can use to return your ring to us safely.
- Australia Post - we recommend using their Express Service with additional signature on delivery and tracking. Find more information on this service here.
- DHL - you do not require an account to use this shipping provider. DHL is a courier service, but please ensure you include 'signature on delivery' as an additional service.
Postal address:
Returns: Louise Jean
3/216 David Low Way
Peregian Beach, QLD 4573
Packaging the ring:
To protect your piece, we recommend either sending it in the original ring box provided. Alternatively, wrap the piece and place it inside a sturdy box.
Please ensure you include all of your sender information both inside the parcel and on the shipping label.
Please ensure you include all of your sender information both inside the parcel and on the shipping label.
Please do not return the original large white ribbon box or the outer black shipping box with the ring.
Upon shipping:
Please send the tracking details for your parcel to your customer consultant, or to info@louisejean.com
The resizing process:
This process generally takes around 1 week.
To increase the ring by more than half a size requires the ring to be cut and new metal soldered into the gap.
Making a ring smaller is a reasonably straightforward process compared to making it larger. When a ring is made smaller, the jeweller cuts out a small portion of the band and joins the pieces back together.
After restoring the circular shape, the ring is soldered back together and cleaned of any oxidation caused during the soldering. The ring is also given a polish to smoothen its surface.
White Gold pieces must be Rhodium Plated at a fee.
When completed, there should be no indication or visible details that the ring was resized.
Making a ring smaller is a reasonably straightforward process compared to making it larger. When a ring is made smaller, the jeweller cuts out a small portion of the band and joins the pieces back together.
After restoring the circular shape, the ring is soldered back together and cleaned of any oxidation caused during the soldering. The ring is also given a polish to smoothen its surface.
White Gold pieces must be Rhodium Plated at a fee.
When completed, there should be no indication or visible details that the ring was resized.
Once completed, the piece is inspected, and quality is assured before we will contact you to arrange return shipping or collection from our showroom.
