Fine Jewellery Shipping
We ship worldwide! International orders (outside of Australia) are sent via DHL Express or FedEx Priority - postage costs are updated at checkout.
Delivery timeframes are subject to the postcode, please allow 3-7 business days for your item to arrive.
In some cases, DHL use a third party delivery courier to carry out the final stages of delivery, this does not affect the liabilities or insurances included with the shipment.
Duties and import taxes
Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.
Louise Jean will not process a refund if you refuse to pay the relevant duties/fees for your order.
If your parcel is returned as a result of unpaid duties/fees, payment for the redelivery of the item is at the customer’s discretion.
All Louise Jean Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind.
We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items.
Customer satisfaction is very important to us so if you are not happy with your item please contact us and we work together to resolve the issue.