Our Metals: Our high-grade gold and platinum is supplied by Australia’s leading specialist of precious metals and jewellery production. Sourced primarily from recycled origins, our metals are alloyed in-house, guaranteeing the quality of the product, traceability of supply chain, and responsible practice. Please note all white gold is rhodium plated. For more information please refer to Our Metals guide.
Cultured Diamonds: Cultured diamonds, otherwise known as lab-grown diamonds, offer an environmentally sustainable alternative to natural diamonds as they are created under highly controlled laboratory conditions that replicate the Earth's natural growth process of crystallising carbon. Cultured diamonds are chemically, optically, and physically identical to natural diamonds and exhibit the same visual properties of fire, scintillation, and sparkle. All of our cultured diamonds are sourced through our trusted network of international suppliers. Please refer to our Cultured Diamonds guide for more information.
Complimentary resizes are subject to the ring being within our resizing parameters (refer to Product Information). If the ring is outside of these parameters, a re-manufacture may be necessary to maintain the structural integrity of your piece. Please contact one of our consultants to receive a quote.
To avoid additional costs, we do not recommend resizing this piece before shipping unless you are confident about the exact size required. Outside of the first six months specified above, resizing will be at a cost.
Unless otherwise stated, unworn Ready To Wear engagement rings may be exchanged within 14 days of receiving the item(s) for store credit, less a $150 restocking fee. If returned within 14 to 28 days, the restocking fee will increase to $300. Outside of these specified time frames, we will not accept exchanges.
Customers will be responsible for any shipping and redelivery fees. We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged, or stolen parcels.
This exchange policy does not apply to rings that have been resized. Items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer. We reserve the right to reject an exchange if we find that it is not in new condition.