Resize Fee

$80

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All ready-to-wear engagement rings include one complimentary resize within six months from the date of dispatch.

To avoid additional costs, we do not recommend resizing this piece before shipping unless you are confident about the exact size required. 

Complimentary resizes are subject to resizing limitations, unique to each design. If the ring is outside of these limitations, a remanufacture may be necessary to maintain the structural integrity of your piece. Please contact us to receive a quote.

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Your Metal 9K Yellow Gold

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Cost to resize your Louise Jean engagement or wedding ring.

Behind The Ring

Our Guarantee To You

  • Responsibly Crafted in Australia
  • Free Lifetime Cleaning
  • Complimentary Resizing

Engagement & Wedding Ring Care

Rings

Despite being crafted from durable materials, rings require proper care for longevity. Always remove rings before tasks like cleaning, gardening, exercising and while sleeping to avoid pressure or damage. Do not wear rings at the gym or during manual handling. Keep rings away from chemicals such as lotions, skincare and chlorine.

Diamonds

Diamonds are the hardest natural material, but are not indestructible. They can still chip or break if struck with force, particularly on edges or points. Protect your diamonds from knocks by being mindful of how you wear your rings or other pieces. Store jewellery individually in its original packaging to avoid contact and scratching with other diamonds.

Gemstones

Gemstones, including sapphires, are durable but still require care. Avoid exposure to harsh chemicals, lotions, and cleaning products, which can dull their surface. Clean only with a soft cloth, or gentle soap and water. Most gemstones are unsuitable for an ultrasonic cleaner.

Service & Clean

A professional service and clean begins with a thorough check of the item's shape and condition, looking for any damage. After using an ultrasonic cleaner to remove debris, we inspect the stones and settings under stereo microscopes to ensure they’re secure and identify any wear, scratches, or dents. Necessary adjustments are made, such as straightening, polishing, or re-tightening settings. For white gold and platinum, rhodium plating is applied to restore brightness.

Annual servicing, especially for rings and tennis bracelets, helps maintain your jewellery's beauty and longevity.

Read our Service & Care Guides

Engagement & Wedding Shipping & Returns

Shipping

We ship worldwide! Online orders are processed Monday to Friday, excluding public holidays. All parcels require a signature upon delivery and include tracking and insurance whilst in transit.

Returns & Exchanges

LOUISE JEAN does not issue refunds, store credit, or exchanges for any made-to-order engagement rings or wedding bands.

We kindly ask that you choose carefully – we will be happy to assist with any questions you have about our pieces prior to placing your order. Customer satisfaction is very important to us. If you aren’t happy with your item, please contact us and we will work together to resolve the issue.

Learn More

Many other LOUISE JEAN Signature Engagement designs can be created in consultation with a jewellery consultant.

This includes beloved designs such as multi-stone rings, and sourcing unique coloured stones including champagne diamonds or sapphires.

Our made-to-order process is perfect for:

  • Working with a dedicated consultant to refine the vision for your design outside of our Bespoke Ring Builder
  • Trusting our sourcing team to present stone options curated especially for you, according to your own unique preferences and budget
  • Coloured diamonds, including yellow & champagne, and sapphires
  • Production complete within our standard 7 - 10 week timeline

Signature Designs You May Love:See all
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Atelier

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