Showroom Assistant
Role Commencing For Immediate Start
Position Purpose:
LOUISE JEAN has an exciting new position for an enthusiastic individual to join our women owned and led team!
This varied role will provide the opportunity to join our small team of jewellery professionals at our luxurious premises located in the heart of Peregian Beach village, only meters from the beach.
The position will suit someone who loves jewellery/fashion, has a positive attitude, excellent communication and organisational skills.
The ability to provide personal and premium customer service is essential, and previous experience in retail is highly valued.
The successful applicant will work directly with our customers and coordinate retail-based administration tasks, as well as online customer service-based activity. The duties are split between liaising client appointments, creating a meaningful customer journey through various platforms and general showroom duties.
Hours: This position will be a full-time position - Monday to Friday, 8:00 am - 4:00 pm
Location: Our beautiful beachside showroom is located in the heart of Peregian Beach on the Sunshine Coast.
Key Responsibilities:
- Being the face of Louise Jean – welcoming customers into our showroom.
- Responding to email enquiries and creating a unique, memorable experience for each client.
- Answering the jewellery showroom phone and managing customer enquiries to the highest level of service.
- Managing all outgoing and incoming shipments, working with couriers and clients to ensure timely deliveries and effective communication.
- Managing the packaging and shipping processes, including ordering inventory and other incidentals.
- Scheduling and managing requested showroom appointments through Acuity and Gorgias.
- Maintaining the appearance and cleanliness of the LOUISE JEAN showroom and our precious pieces.
- Maintain detailed customer notes via our CRM software.
- Processing sales in-store if the demand arises.
- Perform additional administrative duties and tasks when needed.
The Ideal Candidate Has:
- The ability to connect with customers and make their requirements your number one priority.
- Excellent communication and writing skills.
- Proactive organisational skills and a high attention to detail.
- Excellent work ethic and self-motivated.
- The ability to handle customer relations, ensuring suitable resolutions are made in line with our high standard of service, policies and procedures.
- Your own vehicle and driver’s license.
- An understanding of specialised retail and a passion for jewellery/high-end fashion.
We will respond each application within one week. If you have applied for a role with us before, we would still love to hear from you!
