Where can I view your pieces in person?
Our beautiful showroom is based on the Sunshine Coast in Queensland, Australia.
Please note our showroom is via appointment only.book an appointment
How quickly does your courier service take to deliver?
Once your item/s have been produced, we ship with Express Post. Online orders are processed Monday to Friday, excluding public holidays. Please refer to our Shipping Information for estimated shipping times.
How do I track my order?
Once your order has been dispatched, you will receive an email outlining your order details and tracking information.
Do you deliver globally?
Yes, we ship worldwide! Please refer to our Shipping Information for estimated shipping times.
Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.
Where are your pieces made?
All LOUISE JEAN pieces are proudly designed and handcrafted in Australia. Please see Our Process if you would like additional information.
Are your diamonds and precious gemstones genuine and ethically sourced?
Transparency and sustainability are very important to LOUISE JEAN. We only work with conflict-free diamonds and gemstones from ethical origins. Our diamonds and gemstones are sourced from trusted local and international suppliers who guarantee their compliance with the United Nations resolutions. All LOUISE JEAN engagement rings and wedding bands come with GIA/IGI/GSL/GCAL certification for diamonds over 0.6ct however calibrated melee stones below 0.60ct do not include certification.
What is your return and exchange policy?
Please refer to our Return and Exchange Policy.
What packaging do you use?
We package all of our pieces in LOUISE JEAN personalised boxes with important care information and details about your item. We use plain outer boxes for delivery to avoid drawing attention to the package when shipping or receiving the piece.
We believe in keeping our carbon footprint low so in some cases, when more than one item is ordered, we will package multiple pieces in one shipping box. All our outer packaging is recyclable (excluding ring boxes).
What method of payments do you accept?
We accept Visa, Mastercard, American Express, AfterPay, and PayPal. Please refer to Payment Options for additional information.
Do you offer gift cards?
Yes, we offer physical and eGift cards which are available for purchase here.
Do you have stockists?
We have made the conscious decision to not wholesale our jewellery to stockists. We believe that our customers should be offered the best possible prices without the additional mark-ups.
You are invited to view and shop LOUISE JEAN pieces in our beautiful via appointment. Please book an appointment here.
Alternatively, we are more than happy to send any additional information and/or photographs via email to assist with your purchase.