General FAQ's

Bespoke Ceremonial

You can find our Bespoke Ceremonial FAQ's HERE

Fine Jewellery

Our web rings come in sizes 4, 5, 6, 7 & 8 - these are US sizes

The most accurate way to determine your ring size is to go into a trusted/professional jewellery store and have them measure your finger for you. We highly recommend this to avoid postage costs to exchange/return the ring.

Alternatively you can obtain a free ring sizer from us HERE - shipping rates are calculated at checkout

Please note that it is your responsibility to ensure your correct ring size. We do not accept refunds if the ring does not fit.

VIEW OUR SIZE CHART HERE

Unfortunately we do not offer custom sizing on rings in our Fine Jewellery range.

Please allow 2-5 business days for your order to be shipped. You will receive a shipping update once dispatched.

We will endeavour to post your order as fast as possible. If you require specific delivery date please ensure your email us prior to placing your order. 

Unfortunately we cannot facilitate to urgent requests or specific deadlines once the order has been placed.

We do aim to restock 'sold out' pieces as soon as possible, you can always email us to get an estimate of when it will be available online.

Exchanges, Faults & Returns

All Louise Jean Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind. 

We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items.

Customer satisfaction is very important to us so if you are not happy with your item please contact us and we work together to resolve the issue. 

If you would like to exchange your piece for a different item or size, please notify us within 7 days of receiving your piece. 

Customers are responsible for any shipping and redelivery fees.

We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged or stolen parcels. 

You will be issued a e-Gift Card for the full amount (less original shipping costs) to use within 6 months. 

The item must be returned in new condition with the original packaging. 

International Orders

We ship worldwide! International orders (outside of Australia) are sent via DHL Express - postage posts are calculated at checkout.

Delivery timeframes are subject to the postcode,  please allow 3-7 business days for your item to arrive. 

In some cases, DHL use a third party delivery courier to carry out the final stages of delivery, this does not affect the liabilities or insurances included with the shipment.

Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.

Louise Jean will not process a refund if you refuse to pay the relevant duties/fees for your order.

If your parcel is returned as a result of unpaid duties/fees, payment for the redelivery of the item is at the customer's discretion.

Care

Louise Jean Jewellery uses only the highest quality of metals and gemstones.

All of our metals are 14K which means it will never fade or age like cheaper plated/gold filled alternatives.

We want you to live in your pieces everyday however fine jewellery is delicate in nature and should be cared for accordingly to ensure the beauty and longevity of your treasure. 

Please refer to our Care Guide for additional information.

OTHER

We have made the conscious decision to discontinue supplying our jewellery in stockists.

We believe that our customers should be offered the best possible prices without the additional markups that would have had to be made to meet profit margins if we wholesaled to stores.

Our Sunshine Coast showroom has a small display of website and Ceremonial pieces that are available for viewing via appointment.

Alternatively we would be more than happy to send any additional information / photographs via email to assist with your purchase.