FAULTS & EXCHANGES

Exchanges
If you would like to exchange your piece for a different item or size, please notify us within 7 days from the date your purchase has been received. 
You will be issued an e-Gift Card for the full amount (less original shipping costs) to use within 6 months. Exchanges are not offered on Ceremonial, Custom or personalised pieces. Customers are responsible for any shipping and redelivery fees. We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged or stolen parcels.
Note: Returned items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer. We reserve the right to reject a return if we conclude it is not in a new condition. 
Refunds
All Louise Jean pieces are non-refundable and cannot be refunded if you simply change your mind. We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items.
Customer satisfaction is very important to us so if you are not happy with your item please contact us and we work together to resolve your situation.   We do not offer refunds on sale or discounted items
Faulty Items

All of our fine jewellery items are thoroughly checked and carefully packaged.
In the rare case that breakage or a fault does occur due to a manufacturing fault within the first 6 months of receipt, Louise Jean will be happy to repair and return your piece free of charge. We can also offer an e-Gift Card to the full amount paid.
All faulty items are assessed by case and may incur a fee if it deemed faulty due to misuse.
Repairs needed after 6 months or deemed faulty due to misuse will incur a repair fee are the customer's expense.
Faulty items do not include discolouration/chipping of stones, snapped chains and general wear and tear damage. 


If you would like to return a faulty product, please follow the process below:

  • Notify Louise Jean at info@louisejean.com with a photograph and description of the fault.

  • Proof of purchase or order number

Louise Jean will not be responsible for items that may be lost or damaged during return shipping so please ensure all returned pieces are packaged securely and clearly addressed (tracking advisable).
Faulty Ceremonial Items
We believe that quality and integrity is of utmost importance, and will back the workmanship of our pieces. All Louise Jean Custom/Ceremonial pieces come under a Limited Lifetime Warranty from the date of completion.
The warranty will cover the whole ring under normal wear. If the ring is noticeably bent, damaged or shows signs of improper care, we will repair the ring at a cost.
Diamonds smaller than 0.2ct (or 2.5mm) will also be covered under this warranty. This does not include stones that have been chipped or that have come loose as a result of damaged prongs. Diamonds or stones over 0.2ct (or (2.5mm) do not fall under our limited lifetime warranty. We recommend taking out insurance for your treasure as we do not offer insurance under our warranty. Any costs for repairs will be determined by the extent of the repair. Postage costs will be the responsibility of the customer. 
SIZE GUIDE
RINGS
 
The most accurate way to determine your ring size is to go to a trusted jewellery store and have them measure your finger for you - we highly recommend this to avoid postage costs to return and exchange your ring. 
Alternatively you can obtain a free ring sizer from us HERE - shipping rates are calculated at checkout
All Ceremonial Rings are made to order and can be made to any size requirements. Please specify your exact size in the notes section upon checkout or alternatively you can email us with your order number and size. Custom sizing is only available for Ceremonial/made to order pieces
 
 Our ring sizes are commonly available for our web pieces are:
4 H 46.6mm circumference 14.9mm internal diameter 
5 J1/2 49.3mm 
circumference
15.7mm 
internal diameter
6 L1/2 51.9mm 
circumference
16.5mm 
internal diameter
7 N1/2 54.4mm 
circumference
17.3mm 
internal diameter
8 P1/2 57mm 
circumference
18.1mm 
internal diameter
If you have a specific size, please email us prior to placing your order and we will advise whether we can meet your requirements. Additional fee's for custom sizing will occur and will vary with each piece. 
Please note that it is your responsibility to ensure your correct ring size. We do not accept returns if the ring does not fit, only exchanges.
 
NECKLACES
These are the common Necklace sizes used for our pieces. Please note that these measurements aren't exact and are dependant on your own body proportions. We recommend measuring your necklines prior purchasing a particular length.
15" This is designed to sit higher on the neckline or around the base of the neck. 
16" Sits around the hollow of the neck
17" Sits below or around the hollow of the neck
18" Sits mid-décolletage
 
 
 
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