For all returns & fault related emails, please contact firstname.lastname@example.org
If you would like to exchange your piece for a difference item or size, please notify us within 7 days from the date your purchase has been received.
You will be issued a E-Gift Card for the full amount (less original shipping costs) to use within 6 months.
Exchanges are not offered on Ceremonial, Custom or personalised pieces.
Customers will be responsible for any shipping and redelivery fee's. We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged or stolen parcels.
Note: Returned items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer.
We reserve the right to reject a return if we conclude it is not in a new condition.
All Louise Jean pieces are non-refundable and cannot be refunded if you simply change your mind. We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items.
Customer satisfaction is very important to us so if you are not happy with your item please contact us and we work together to resolve your situation.
We do not offer refunds on Sale or discounted items
All of our items are throughly checked and carefully packaged prior to delivery and we value the craftsmanship and the high level of quality in our pieces.
In the rare case that a breakage or fault does occur due to a manufacturing fault within the first 6 months of receipt, Louise Jean will be happy to repair and return your piece free of charge. We can also offer an E-Gift Card to the full amount paid.
All faulty items are assessed by case and may incur a fee if it deemed faulty due to misuse.
Repairs needed after 6 months or deemed faulty due to misuse will incur a repair fee are the customer's expense.
Faulty items do not include discolouration/chipping of stones, snapped chains and general wear and tear damage.
If you would like to return a faulty product, please follow the process below:
Louise Jean will not be responsible for items that may be lost or damaged during return shipping so please ensure all returned pieces are packaged securely and clearly addressed (tracking advisable).
|4||H||46.6mm circumference||14.9mm internal diameter|
|15"||This is designed to sit higher on the neckline or around the base of the neck.|
|16"||Sits around the hollow of the neck|
|17"||Sits below or around the hollow of the neck|