Custom/Bespoke FAQ's

GENERAL

You can read our Custom Process HERE.

Alternatively,  you can begin  the process by using our CUSTOM RING BUILDER FORM.

We have created a page to point you in the right direction HERE.

If you do not know your ring size, we recommend going to a local jeweller to have your finger measured. Alternatively you can order a free plastic ring sizer HERE. 
If you need to convert your size please use this chart Ring Size Chart.

Custom / Bespoke designs require on average at least 6 weeks (and during peak periods up to 10 weeks) to produce from the date the order is finalised. In some cases we can have the piece made within a certain timeframe however we will not offer rush services on deadlines less than 5 weeks.
We do have a small selection of One of a Kind pieces that are ready to ship if you require a Ceremonial piece urgently.

We are more than happy to work with an existing Diamonds, Moissanites and Sapphires - however we first have to ensure it is suitable for a new design. 
The minimum spend for a custom piece with your stone/stones is $2,000.00 (AUD).

We do not work with stones under 3mm. If you want to repurpose your stones to make a Wedding Band, the minimum spend is $1,200.00 - read more about customising Wedders below.

We cannot repurpose or recycle your existing metal as our metal is refined by our trusted Australian casters and Gold suppliers.

Please have your stone appraised / insured prior to hand over as they are not covered in our Warranty

Of course! We can customise any of our Ceremonial pieces to your preferences, this includes:

• Stone alternatives (dependant on project) - Whilst we can source a wide variety of gemstones, we may not always be able to accomodate to your requests. We also accept customisations on a case-by-case basis

• Stone size alterations

• Additional Pavé/accent stones

Additional costs are determined by the extent of the customisation.

We have a small selection of Wedding Bands that are designed to pair with most ring styles. At this point in time we don't offer custom wedding band services, however you can customise existing styles to your liking. This includes:

• Band customisations (style, thickness, angle of contour/crown)

• Diamond/stone size

• Stone choice

Additional costs are determined by the extent of the customisation.

Do not worry! 
We offer a complimentary resize for all Engagement/Custom rings as we understand you may not get it right the first time (especially when the ring is a surprise)

Additional resizing will be $50.00 (not inclusive of the return postage)

We do not offer resizing on full Pavé Rings.

Conflict-free stones and sustainability is very important to us and is why we only work with Diamonds and gemstones from ethical origins. 
These are sourced from both trusted local and international dealers whom guarantee their compliance with the United Nations resolutions based on personal knowledge and/or written guarantees.

All custom/Ceremonial rings come with a GIA/IGI/GSL certificate for Diamonds over 0.4ct. In some cases certain cuts of Diamond (Rose Cut for example) may not come with a certificate - this is often to keep the cost of the stone lower as certification can increase the value. However we can provide upon request for an additional cost.

We believe that quality and integrity is of upmost importance, and will back the workmanship of our pieces. All Louise Jean Custom/Ceremonial pieces come under a Lifetime Warranty from the date of completion.

The warranty will cover the whole ring under normal wear. If the ring is noticeably bent, damaged or shows signs of improper care, we will repair the ring at a cost.

Diamonds smaller than 0.2ct (or 2.5mm) will also be covered under this warranty.

This does not include stones that have been chipped or that have come loose as a result of damaged prongs.
Diamonds or stones over 0.2ct (or (2.5mm) do not come under warranty. We recommend taking out insurance for your treasure as we do not offer insurance under our warranty.

Any costs for repairs will be determined by the extent of the repair.

Postage costs will be at the customer’s discretion.

ALL CUSTOM/CEREMONIAL PIECES ARE FINAL SALE AND CANNOT BE RETURNED OF EXCHANGED.

We accept returns for a store credit on READY TO SHIP pieces. All returned items are subject to a 10% restocking fee, this will be deducted from your refund.
These are accepted given that the following conditions are met:
-  Buyer must contact us within 7 days of receiving purchase. If the ring is for a gift/proposal and . a longer timeframe is needed please notify us prior to making the purchase.
-  Item must be returned in unused condition within 5 days after your return has been approved.
- All original packaging and certifications must be returned with item.
- All shipping and return costs are at the buyer's discretion.
- Initial shipping fees and any duty taxes paid will not be refunded.

WE WILL NOT ACCEPT RETURNS ON A READY TO SHIP PIECE IF:
-  The ring has been worn or . damaged in any way. 
- It has been resized. All resized rings are final sale.


SHIPPING

DHL Express is used for orders under $10,000.
This is a courier service which includes tracking,  insurance and signature on delivery.

For orders over $10,000 - Toll Secure (Hand to Hand) is used.
This a courier service which includes tracking,  insurance and signature on delivery.

Of course!

DHL Express is used for orders under $10,000 AUD.
This is a courier service which includes tracking,  insurance and signature on delivery.

For orders over $10,000 AUD - FedEx is used.
This a courier service which includes tracking,  insurance and signature on delivery.

Import duties and taxes may be relevant to international shipments outside of Australia.
Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.

Louise Jean will not process a refund if you refuse to pay the relevant duties/fees for your order.

If your parcel is returned as a result of unpaid duties/fees, payment for the redelivery of the item is at the customer's discretion.

SIZE GUIDE
CEREMONIAL RINGS

All Ceremonial Rings are made to order and are prepared to any size requirements. Please specify your exact size in the notes section upon checkout, or you can email us with your order number and size. Custom sizing is only available for Ceremonial/made to order pieces. 

The most accurate way to determine your ring size is to go to a trusted jewellery store and have them measure your finger for you. We do offer one complimentary size adjustment; however, the customer is responsible for any associated shipping costs. Alternatively, you can obtain a free ring sizer from us- shipping rates are calculated at checkout. 

Circumference (mm) Inside Diameter (mm) Australia, United Kingdom & New Zealand The United States & Canada
44.2 14.1 F 3
44.8 14.3
45.5 14.5 G
46.1 14.7
46.8 14.9 H 4
47.4 15.1
48 15.3 I
48.7 15.5 J
49.3 15.7 5
50 15.9 K
50.6 16.1
51.2 16.3 L
51.9 16.5 6
52.5 16.7 M
53.1 16.9
53.8 17.1 N
54.4 17.3 7
55.1 17.5 O
55.7 17.7
56.3 17.9 P
57 18.1 8
57.6 18.3 Q
58.3 18.5
58.9 18.8 R
59.5 19.0 9
60.2 19.2 S
60.8 19.4
61.4 19.6 T
62.1 19.8 10
62.7 20.0 U 10¼
63.4 20.2 10½
64 20.4 V 10¾
64.6 20.6 11
65.3 20.8 W 11¼
65.9 21.0 11½
66.6 21.2 X 11¾
67.2 21.4 12
67.8 21.6 Y 12¼
68.5 21.8 Z 12½

 

JOIN LOUISE JEAN