Bespoke FAQ's


You can read our Bespoke Process HERE.

Alternatively,  you can begin  the process by using our Bespoke Ring Builder form.

Yes! You can find more information about our Custom Process and where to begin, here.

We have created a page to point you in the right direction HERE.

If you do not know your ring size, we recommend going to a local jeweller to have your finger measured. Alternatively you can order a free plastic ring sizer HERE. 
If you need to convert your size please use this chart Ring Size Chart.

Bespoke designs require 7 - 11 weeks to produce from the date the order is finalised. 

We do have a small selection of pieces that are Ready to Ship if you require a Ceremonial piece urgently.

We have a showroom based on the Sunshine Coast, QLD.
We have a range of Ceremonial rings available for you to try on, as well as our current Ready to Shipand Fine Jewellery collection pieces.

Bookings can be made HERE

We are more than happy to work with an existing Diamonds, Moissanites and Sapphires - however we first have to ensure it is suitable for a new design. 

The minimum spend for a custom piece with your stone/stones is $4,000 (AUD).

We do not work with stones under 3mm. 

We cannot repurpose or recycle your existing metal as our metal is refined by our trusted Australian casters and Gold suppliers.

Please have your stone appraised / insured prior to hand over as they are not covered in our Warranty.

Of course! We can customise any of our Ceremonial pieces to your preferences, this includes:

• Stone alternatives (dependant on project) - Whilst we can source a wide variety of gemstones, we may not always be able to accomodate to your requests. We also accept customisations on a case-by-case basis

• Stone size alterations

• Additional Pavé/accent stones

Additional costs are determined by the extent of the customisation.

We have a small selection of Wedding Bands that are designed to pair with most ring styles. At this point in time we don't offer custom wedding band services, however you can customise existing styles to your liking. This includes:

• Band customisations (style, thickness, angle of contour/crown)

• Diamond/stone size

• Stone choice

Additional costs are determined by the extent of the customisation.

Do not worry! 
We offer a complimentary resize for all Engagement/Custom rings as we understand you may not get it right the first time (especially when the ring is a surprise)

Additional resizing will be $50.00 (not inclusive of the return postage)

We do not offer resizing on full Pavé Rings.

Conflict-free stones and sustainability is very important to us and is why we only work with Diamonds and gemstones from ethical origins. 
These are sourced from both trusted local and international dealers whom guarantee their compliance with the United Nations resolutions based on personal knowledge and/or written guarantees.

All custom/Ceremonial rings come with a GIA/IGI/GSL certificate for Diamonds over 0.4ct. In some cases certain cuts of Diamond (Rose Cut for example) may not come with a certificate - this is often to keep the cost of the stone lower as certification can increase the value. However we can provide upon request for an additional cost.

We believe that quality and integrity is of upmost importance, and will back the workmanship of our pieces. All Louise Jean Bespoke Ceremonial pieces come under a Lifetime Warranty from the date of completion.

The warranty will cover the whole ring under normal wear. If the ring is noticeably bent, damaged or shows signs of improper care, we will repair the ring at a cost.

Diamonds smaller than 0.2ct (or 2.5mm) will also be covered under this warranty.

This does not include stones that have been chipped or that have come loose as a result of damaged prongs.
Diamonds or stones over 0.2ct (or (2.5mm) do not come under warranty. We recommend taking out insurance for your treasure as we do not offer insurance under our warranty.

Any costs for repairs will be determined by the extent of the repair.

Postage costs will be at the customer’s discretion.



Louise Jean does not issue refunds, store credit, or exchanges for custom / bespoke jewellery.

Ready to Ship

Unless otherwise stated, unworn  ready-to-ship & one of a kind jewellery may be exchanged within 14 days of receiving the item(s) for a store credit, less a $150 restocking fee.

If returned within 14 - 28 days the restocking fee will increase to $300.

Please note: this exchange policy does not apply to rings that have been resized. 

Outside of these specified time frames we will not accept exchanges. 

Customers will be responsible for any shipping and redelivery fee's. We recommend shipping return orders via a trusted and trackable service as Louise Jean is not responsible for any lost, damaged or stolen parcels. 

Note: Items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer. We reserve the right to reject an exchange if we find that it is not in new condition. 



DHL Express is used for orders under $10,000.
This is a courier service which includes tracking,  insurance and signature on delivery.

For orders over $10,000 - Toll Secure (Hand to Hand) is used.
This a courier service which includes tracking,  insurance and signature on delivery.

Of course!

DHL Express is used for orders under $10,000 AUD.
This is a courier service which includes tracking,  insurance and signature on delivery.

For orders over $10,000 AUD - FedEx is used.
This a courier service which includes tracking,  insurance and signature on delivery.

Import duties and taxes may be relevant to international shipments outside of Australia.
Once your order arrives to your destination country, you will be liable for all custom fees and taxes that may be incurred to release the parcel.

Louise Jean will not process a refund if you refuse to pay the relevant duties/fees for your order.

If your parcel is returned as a result of unpaid duties/fees, payment for the redelivery of the item is at the customer's discretion.